Privacy policy

Andina Group Services

Effective Date: October 12, 2026

At Andina Group Services, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, request a quote, communicate with us, or use our professional cleaning services.

Our business operates in Winnipeg, Manitoba, Canada, and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Information We Collect

When you contact Andina Group Services or submit a request through our website, we may collect the following information:

Personal Information: Your name, email address, and telephone number.
Property Information: Service address, property type, approximate size, and cleaning requirements.
Service Preferences: Type of cleaning requested, preferred cleaning dates, frequency of service, and special instructions.
Business Information: Company name and relevant contact or billing details when requesting commercial cleaning services.
Communication Information: Messages, inquiries, feedback, and correspondence related to our services.

We collect only the information reasonably necessary to respond to your requests and provide our services.

2. How We Use Your Information

The personal information collected by Andina Group Services is used exclusively for legitimate business and service-related purposes, including:

Responding to customer inquiries.
Preparing and providing cleaning quotations.
Scheduling and confirming appointments.
Coordinating residential and commercial cleaning services.
Communicating with customers regarding their requested services.
Preparing invoices and maintaining business records.
Processing payments and managing accounting obligations.
Addressing customer questions, concerns, or service-related issues.
Complying with applicable legal and regulatory requirements.

We do not use the personal information submitted through our quotation forms to send unsolicited promotional emails, advertising messages, or marketing campaigns.

3. Website Forms and Information Storage

Our website, https://andinags.com, is hosted and managed through Hostinger.

When you submit a contact or quotation request through our website, the information you provide is processed through Hostinger's website infrastructure and stored within the website management system.

Access to this information is intended to be limited to authorized Andina Group Services personnel and relevant service providers who require access to perform their responsibilities.

Hostinger may process or store information using infrastructure located outside Canada, subject to its applicable privacy and data processing practices.

For additional information about Hostinger's data handling practices, please visit:

https://www.hostinger.com/legal/privacy-policy

4. Consent

By voluntarily submitting personal information through our website or communicating directly with our company, you consent to its collection, use, and disclosure for the purposes explained in this Privacy Policy, unless another lawful basis applies.

You may withdraw your consent, subject to applicable legal or contractual restrictions.

Withdrawal of consent may affect our ability to respond to your requests or provide certain services.

5. Sharing of Personal Information

Andina Group Services does not sell, rent, or trade customer personal information.

We may share limited information when necessary with:

Authorized employees or personnel responsible for performing cleaning services.
Website hosting and technology service providers.
Accounting and administrative service providers.
Payment processing providers, when applicable.
Government authorities or regulatory bodies when legally required.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

6. Cookies and Website Technologies

Our website may use essential cookies and other technologies required for its functionality, security, and performance.

Cookies are small files stored on your device that help websites operate and remember certain information.

At the time of this policy's preparation, the use of optional analytics or advertising tracking tools has not been independently verified.

Any analytics, advertising, or third-party tracking technologies enabled on our website should be identified and appropriately disclosed in this policy.

Where required by applicable law, appropriate consent will be obtained before using non-essential tracking technologies.

You may manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.

7. Information Security

We take the protection of customer information seriously.

Andina Group Services seeks to maintain reasonable administrative, technical, and organizational safeguards to reduce the risk of unauthorized access, disclosure, alteration, or misuse of personal information.

Our website operates through Hostinger, which provides hosting infrastructure and related security features.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to customer requests.
Provide contracted cleaning services.
Maintain appropriate business and accounting records.
Meet applicable legal and regulatory obligations.
Resolve service-related questions or disputes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.

9. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may contact us to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Ask how your information has been collected, used, or disclosed.
Withdraw consent where permitted by law.
Raise concerns about our privacy practices.

We will review and respond to privacy-related requests within the timeframes required by applicable legislation.

To submit a request, please contact us at info@andinags.com.

10. Third-Party Websites

Our website may contain links to external websites or social media platforms, including Facebook and Instagram.

These external platforms operate independently and may follow their own privacy practices.

Andina Group Services is not responsible for the privacy policies, content, or data handling practices of third-party websites.

We encourage visitors to review the privacy policies of any external websites they access.

11. Children's Privacy

Our website and cleaning services are intended primarily for adults and individuals authorized to request professional cleaning services.

We do not knowingly collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child without appropriate authorization, we will review the circumstances and take appropriate action.

12. Changes to This Privacy Policy

Andina Group Services may update this Privacy Policy to reflect changes in business operations, website functionality, legal requirements, or information management practices.

The updated version will be published on this page, together with its effective date.

Where legally required, we will provide additional notice or request consent for material changes.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Andina Group Services

Winnipeg, Manitoba, Canada

Phone: 431-371-5362

Email: info@andinags.com

Website: https://andinags.com

Privacy Contact: Management Team

We are committed to respecting your privacy and handling your personal information responsibly.