Terms and conditions

Andina Group Services

Effective Date: October 12, 2026

Welcome to Andina Group Services!

These Terms and Conditions govern the use of our website, https://andinags.com, and describe the general conditions applicable to our professional cleaning services.

Andina Group Services provides residential and commercial cleaning services in Winnipeg, Manitoba, and surrounding communities.

By using our website, you agree to comply with the website-related provisions of these Terms and Conditions. Specific cleaning services are subject to the quotation, booking confirmation, or service agreement accepted by the customer.

Please read these Terms and Conditions carefully before requesting or booking our services.

1. Our Services

Andina Group Services offers professional cleaning solutions, including:

Residential Cleaning
Commercial and Office Cleaning
Regular and Recurring Cleaning
Deep Cleaning
Move-In and Move-Out Cleaning
Carpet Cleaning
Customized Cleaning Services

The specific scope of work, frequency, pricing, and any additional requirements will be established through an individual quotation or service agreement.

Service availability may vary depending on location, property conditions, staffing, and scheduling.

2. Quotations and Estimates

We provide cleaning quotations based on the information supplied by the customer and, when necessary, an on-site property assessment.

Customers are encouraged to provide accurate information about the property, including its size, condition, cleaning requirements, and any special circumstances that may affect the service.

Quotations may consider:

Property size and layout.
Number and type of rooms.
Type and condition of flooring.
Level of cleaning required.
Estimated labour and service duration.
Frequency of cleaning.
Special requests or additional services.

A quotation does not constitute a confirmed booking.

The validity period of a quotation, when applicable, will be specified in the individual estimate.

If the actual property conditions differ significantly from the information initially provided, we will discuss any necessary changes with the customer before proceeding with additional work or charges.

No additional services or charges will be applied without the customer's authorization.

3. Booking and Scheduling

Cleaning appointments are subject to availability and confirmation by Andina Group Services.

A booking is considered confirmed when the customer and our company have agreed on the service date, approximate arrival time, location, and scope of work.

We make reasonable efforts to arrive at the scheduled time. However, arrival times may occasionally be affected by traffic, weather, operational circumstances, or unexpected delays.

If a significant scheduling change is necessary, we will make reasonable efforts to notify the customer as soon as possible.

4. Cancellation and Rescheduling Policy

At Andina Group Services, we understand that plans and schedules may change.

Customers may cancel or reschedule their cleaning appointments without cancellation penalties or cancellation fees.

We kindly ask customers to notify us as early as possible when cancellation or rescheduling is necessary.

Advance notice allows us to adjust staff schedules and accommodate other customers.

If a service has already begun before the cancellation request, payment may be required for work performed up to that point, as reasonably agreed with the customer.

For recurring commercial services, any specific scheduling or termination requirements established in a separate written service agreement will apply, subject to applicable law.

5. Pricing and Payment Terms

All cleaning services are priced according to the agreed quotation or service arrangement.

Unless otherwise agreed in writing, payment is due upon completion of the cleaning service.

Accepted payment methods include:

Cash
Interac e-Transfer
Cheque

Applicable taxes, including Goods and Services Tax (GST), will be identified on quotations or invoices as required by Canadian tax legislation.

For commercial customers with ongoing service agreements, payment schedules and invoicing arrangements may be established separately.

If an invoice remains unpaid, Andina Group Services may contact the customer to resolve the outstanding balance and may suspend future services where appropriate and legally permitted.

We do not impose cancellation penalties for appointments cancelled before services begin.

6. Customer Responsibilities

To help us provide safe, efficient, and satisfactory cleaning services, customers are requested to:

Provide safe and reasonable access to the property at the agreed service time.
Ensure that electricity, running water, and other necessary utilities are available when required for the service.
Inform us of fragile, valuable, or delicate items requiring special attention.
Identify surfaces, furnishings, or materials that require special cleaning products or procedures.
Notify us of known hazards, unsafe conditions, or potential access restrictions.
Secure pets when necessary to protect their safety and the safety of cleaning personnel.
Provide accurate instructions for entry, security systems, and access procedures.

Customers are encouraged to secure cash, important documents, jewellery, and other valuable personal belongings before cleaning begins.

If access cannot be obtained or essential working conditions are unavailable, the service may need to be rescheduled.

7. Scope of Cleaning and Exclusions

Our cleaning teams perform the tasks included in the customer's approved quotation or service agreement.

Standard cleaning services do not automatically include specialized or additional tasks unless expressly agreed upon.

Examples of services that may require separate authorization or pricing include:

Interior cleaning of ovens, refrigerators, or other appliances.
Carpet and upholstery extraction cleaning.
Cleaning of areas requiring specialized equipment.
Excessive buildup, heavy soiling, or post-construction cleaning.
Cleaning of difficult-to-access areas.
Loading or unloading dishwashers.
Other specialized services requested by the customer.

Hand-washing dishes is excluded from our standard cleaning service.

Dishwasher-related services may be arranged as an additional service when agreed upon in advance.

For health and safety reasons, we may decline tasks involving hazardous substances, biohazards, unsafe working conditions, or activities requiring specialized licensing, training, or protective equipment beyond our available capabilities.

Any such limitations will be discussed with the customer.

8. Cleaning Products and Equipment

Andina Group Services uses cleaning products, tools, and equipment selected for the relevant cleaning task.

Where appropriate, we consider surface compatibility, manufacturer recommendations, and applicable safety instructions.

Customers should inform us in advance about:

Sensitive or delicate materials.
Special surface-care requirements.
Product sensitivities or allergies.
Specific cleaning product preferences.

We will make reasonable efforts to accommodate suitable requests, subject to product availability, effectiveness, and safety considerations.

Customers may request information about the products proposed for their service.

9. Carpet Cleaning and Special Conditions

Carpet cleaning results depend on several factors, including carpet material, age, previous maintenance, staining, and overall condition.

Although we strive to achieve effective cleaning results, complete stain removal or restoration to an original condition cannot be guaranteed.

Some stains, discolouration, odours, wear patterns, or pre-existing damage may be permanent or may require specialized treatment.

Customers should disclose any known carpet damage, colour instability, previous cleaning problems, or special manufacturer care instructions before the service begins.

We will use reasonable care when evaluating and cleaning carpets and will discuss significant concerns when identified.

10. Service Quality and Customer Feedback

Customer satisfaction is important to Andina Group Services.

We aim to provide professional, reliable, and consistent cleaning services in accordance with the agreed scope of work.

If a customer has concerns about a completed service, we encourage them to contact us as soon as reasonably possible.

Customers should describe the concern and, when available, provide photographs or other relevant details.

We will review the circumstances and work with the customer to determine an appropriate resolution.

Depending on the situation, this may involve clarification of the agreed scope, corrective cleaning, or another mutually agreed solution.

Nothing in this section limits any rights or remedies available under applicable law.

11. Property Damage and Incident Reporting

Our personnel are expected to exercise reasonable care when working within customer properties.

If accidental damage or an incident occurs during a cleaning service, we encourage prompt communication so the circumstances can be reviewed.

Customers should report suspected damage as soon as reasonably possible, including relevant photographs or supporting information when available.

Andina Group Services will evaluate reported incidents fairly, taking into consideration the circumstances, available evidence, and applicable legal obligations.

Pre-existing damage, normal wear and tear, and the particular characteristics of delicate materials may be relevant when assessing an incident.

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded or restricts applicable consumer rights.

12. Health and Safety

The safety of our customers, employees, and service providers is a priority.

We reserve the right to postpone, modify, or decline a cleaning service when unsafe or potentially hazardous conditions are identified.

Such conditions may include:

Exposure to hazardous chemicals or biological materials.
Unsafe electrical conditions.
Structural hazards.
Uncontrolled aggressive animals.
Conditions that create unreasonable risks of injury.
Tasks requiring specialized professional qualifications or equipment not available for the service.

When practical, we will discuss alternative arrangements with the customer.

Our personnel are expected to follow applicable workplace health and safety requirements.

13. Commercial Cleaning Agreements

Commercial cleaning services may be governed by separate written contracts that specify:

Cleaning schedules and service frequency.
Detailed scope of work.
Access and security procedures.
Pricing and invoicing arrangements.
Service standards and special requirements.
Contract duration, renewal, and termination provisions.

In the event of a conflict between these general Terms and Conditions and a separately executed commercial service agreement, the terms of that agreement will govern the relevant service relationship, subject to applicable law.

14. Website Information and Accuracy

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, service descriptions, availability, pricing information, and other website content may be updated from time to time.

Information displayed on our website is provided for general informational purposes and does not automatically constitute a binding service offer.

Final service details will be established through an agreed quotation, booking confirmation, or written contract.

We do not guarantee uninterrupted availability of our website or that it will always be free from technical errors.

15. Intellectual Property

Unless otherwise indicated, the text, graphics, logos, branding, images, and original website content published on https://andinags.com are owned by Andina Group Services or used with appropriate authorization.

All applicable intellectual property rights are reserved.

Visitors may access and view our website for personal or legitimate business information purposes.

Unauthorized reproduction, commercial distribution, or use of our branding and original content is prohibited except where permitted by law or authorized in writing.

16. Third-Party Links

Our website may contain links to external websites, including social media platforms or third-party service providers.

These external websites operate independently and may have their own terms, conditions, and privacy policies.

Andina Group Services does not control or endorse all content available through third-party websites.

We encourage visitors to review the applicable policies before using external services.

17. Privacy and Personal Information

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable Canadian privacy legislation.

Information submitted through our contact forms or quotation requests is used for legitimate business and service-related purposes.

For further information about our data collection, storage, and privacy practices, please review our Privacy Policy at:

https://andinags.com/privacy-policy

18. Limitation of Liability

To the extent permitted by applicable law, Andina Group Services is not responsible for losses arising solely from temporary website unavailability, external website content, or circumstances beyond our reasonable control.

Any responsibility relating to cleaning services, property damage, or other service-related matters will be assessed according to the applicable agreement, the circumstances of the incident, and relevant law.

Nothing in these Terms and Conditions is intended to exclude or limit liability for negligence, fraud, personal injury, or any other matter to the extent such exclusion or limitation is prohibited by law.

These Terms and Conditions do not remove or restrict statutory consumer protections or other non-waivable legal rights.

19. Changes to These Terms and Conditions

Andina Group Services may revise these Terms and Conditions from time to time to reflect changes in business operations, services, website functionality, or applicable legal requirements.

Updated terms will be published on this page with the corresponding effective date.

Changes to these website terms do not automatically amend existing confirmed service agreements or contracts.

Where required, changes to an existing agreement will be discussed and accepted by the relevant parties.

20. Governing Law

These Terms and Conditions are governed by the applicable laws of the Province of Manitoba and the federal laws of Canada.

Any disputes will be addressed in accordance with applicable law, including relevant consumer protection legislation.

21. Contact Information

For questions about these Terms and Conditions, service inquiries, or customer assistance, please contact:

Andina Group Services

Professional Residential & Commercial Cleaning Services

Winnipeg, Manitoba, Canada

Phone: 431-371-5362

Email: info@andinags.com

Website: https://andinags.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We appreciate your trust in Andina Group Services and look forward to providing professional cleaning services.